Terms & Conditions
Escape Rooms Durham is owned and operated by Grim Up North LTD & Escape Rooms Lumley LTD. Any reference to Grim Up North LTD, Escape Rooms Lumley LTD & Escape Rooms Durham are one and the same.
Trading as Escape Rooms Durham
Terms of Participation
1.1. Whilst participating, players must follow the rules and instructions of game operators. Any persons not following instructions from operators may be removed from the premises without refund.
1.2. Due the nature of our activity our recommended minimum age is 10, though we do not operate a strict age policy. However, anyone under the age of 16 MUST be accompanied by an adult (18+) at all times.
1.3. Although no physical strength is required to play our game rooms, participants must ensure they are in fit health to play.
1.4. Grim Up North LTD reserves the right to refuse participation of guests who behave in a manner which they deem likely to affect the enjoyment of other visitors. Additionally, participation can be refused to guests who uses threatening, abusive or insulting words or behaviour to other guests or members of staff, or to guests who do not follow written or verbal instructions or behave in a manner that may risk the health and safety of themselves, other visitors or members of staff. Where the guest is part of a group, Grim Up North LTD reserves the right to remove the whole group from the session in addition to the individual involved. In any of these such circumstances, no refund will be given.
1.5. The consumption of alcohol or illegal drugs, including so called 'legal highs', is not allowed before or during participation. Any guests who appear to be under the influence of alcohol or other substances or are otherwise disordely will be refused participation.
1.6. Disabled guests or those assisting disabled guests should make their visit known to Escape Rooms Durham prior to their game being played and, if possible, we will make the necessary game modifications. Guests must take note that we are situated on the top floor of the building and, due to the age of the building, have no lift available.
1.7. All participants accept liability for themselves whilst taking part and play our game rooms at their own risk. Grim Up North LTD accepts no responsibility for any liability, harm, injury or death, cost or expense whatsoever that may arise, directly or indirectly, from attending a Grim Up North LTD event.
1.8. Grim Up North LTD accepts no responsibility for any personal property whilst at the venue.
1.9. Grim Up North LTD reserves the right to amend or alter the terms of participation at any time without reason or prior notice.
1.10. It is the responsibility of the the individual who makes the booking to make everyone in their party aware of these Terms of Participation - it is not the responsibility of Grim Up North LTD to do so.
2.1. If any game rules are broken, this can forfeit the game for the whole team without refund.
2.2. All instructions from the game hosts must be listened to and obeyed at all times.
2.3. At no point should you attempt to take photographs, video footage or use your mobile phone to access the internet during the game.
2.4. For your safety, and to help supervise the game, CCTV images will be monitored & may be recorded. They will not be used for any other purpose without your permission.
2.5. At no point are you to use force to remove any of the items or take anything from the game rooms.
2.6 Any deliberate or accidental damage to the property of Grim Up North LTD due to careless behaviour by any player will be the responsibility of the named person on the booking. Repair or replacement costs may be incurred by the players in such a circumstance.
Conditions of Sale
3.1. All payments must be made in full before the event. Failure to pay will mean no team member is allowed to attend and play.
3.2. Online payments are to be made using Resova & our payment processor, Stripe - no account is required.
3.3. All games and gift vouchers are non-refundable. If you are unable to make your game, It can be moved to another available slot or transferred for a gift voucher of the same value so long as at least 24 hours notice is given.
3.4. A booking can be moved to another available slot, once, without charge, up to 24 hours before the published start time of the game. Any subsequent re-schedule requests are charged at £25.00 per move.
3.5. Your booking remains property of Grim Up North LTD and can be revoked at any point, and for any reason. It cannot be resold.
3.6. The Management cannot be held responsible for any bookings which are lost or stolen. Grim Up North LTD reserves the right to cancel bookings which it reasonably suspects to have been made fraudulently.
3.7. If a booking is re-sold or transferred for profit or commercial gain by anyone other than Grim Up North LTD, or one of their authorised sub-agents, it may be voided and the holder refused entry to, or ejected from the venue.
3.8. Grim Up North LTD may, at short notice, change the operating hours of sessions due to unforeseen circumstances or technical issues.
3.9. If a booking is cancelled or rescheduled, we will use reasonable endeavours to contact the individual who made the booking and notify them before the date of the event, though we cannot guarantee that this will be the case. Thus, it is the responsibility of the individual who made the booking to ascertain whether their booking has been cancelled or rearranged - details of any booking amendments will be clearly stated clearly on our website or our Facebook Page.
3.10. Terms and Conditions are applicable for all bookings at Escape Rooms Durham, including those purchased via the website, in person, via email or over the telephone, or via a third party booking provider or venue.
3.11. The individual who makes the booking agrees (on behalf their entire party) and understands that there is inherent risk involved with attending any event, and Escape Rooms Durham is no exception. As such, the the individual who makes the booking voluntarily assumes all risks and dangers associated with participation. In consideration and acceptance of entrance, the individual who makes the booking agrees to release Escape Rooms Durham, its parent corporations, affiliates, directors, employees, and landlord from any liability, harm, injury or death, cost or expense whatsoever that may arise, directly or indirectly, from attending Escape Rooms Durham.
3.12. Bookings and purchases that are cancelled as a result of force majeure, including but not limited to; national mourning, natural disaster, war, state of national or international emergency, national epidemic, global pandemic, terrorist attack etc, will not be refunded. In the event of bookings being cancelled as a result of force majeure, Escape Rooms Durham will endeavour to re-schedule bookings at the earliest convenience to both parties for no extra charge.
3.13. Your e-mail address may be used for promotional e-mails from Grim Up North LTD. You can be removed from this mailing list at any time by emailing the company.
Gift Voucher Additional Terms & Conditions
4.1. Gift Vouchers will be delivered by E-mail, or can be collected in person.
4.2. Gift Vouchers are valid for 12 months unless advertised differently at the point of sale.
4.3. No refunds are given for Gift Vouchers and they hold no cash value.
4.4. Gift Vouchers can be redeemed against any of our game rooms, subject to availability.
4.5. Vouchers may be sent out manually or automatically and, where possible, within 48 hours.
4.6. A maximum of 6 people are allowed per session - Gift Vouchers will clearly state how many the voucher is for.
4.7. Gift vouchers must be presented on the day before the game can commence.
4.8. Gift vouchers must be used (not booked) by the date shown on the Gift Voucher.
All of these terms and conditions are governed by English Law.